Maintenance and Support

Global protection for your labeling investment 

Your success is dependent on your output. With our industry-leading global support team, you receive expert assistance personalized to your needs to ensure business continuity and maximize the return on investment of your labeling. 

Maximized uptime 

Our global support experts provide timely responses to resolve issues quickly and mitigate potential disruptions, along with add-on advanced services for mission-critical environments.

Deployment success

We expand your in-house resources with unlimited access to technical experts and online resources to ensure you are successful with implementing your new barcode labeling solution.

Personalized assistance

We provide the industry’s most personalized support. Access live support via email, phone, and chat and in your preferred language around the world. Available 24/7/365 support add-on for assistance anytime.

Get the right level of support for your business needs

Premium Support

  • Minimized disruptions with 24/7/365 live support, including after business hours, weekends, & holidays
  • Escalation prioritization to senior technicians for critical or complex support issues
  • Guaranteed 1-hour priority response to ensure business continuity of your mission-critical labeling


find out more

Standard Support

  • Gain access to live technical support channels, including phone and chat
  • Free software updates to stay current with the latest features and security enhancements
  • Expand your in-house resources with licensing and activation assistance, diagnosis and support, and more

Essential Support

  • Only available in BarTender Cloud™
  • Get answers to your labeling questions with online resources, including knowledge base and community forums
  • Web-form/Email support when you need extra assistance

Get live access to our support experts via email, chat and phone.  Premium  Support is available to Automation and Enterprise customers.


When an update or new version of BarTender is released, you’ll receive an email notification describing how to update. Update now


Easily upgrade your software edition or add printers to your current license. Contact your BarTender reseller or start the process with us here.


We’ll notify you two months before your MSA expires. Contact your BarTender reseller or start the process with us here.

BarTender Support Plans

All BarTender users using a supported version of BarTender qualify for support. We offer several support packages to meet the needs of any business:

  Standard Premium  
Coverage hours Business hours 24/7  
Knowledge base  
Staffed community forum  
Email support  
Phone support  
Chat support  
Escalation prioritization to senior technicians    
First-response time target** 2 business hours 1 calendar hour  
Eligible editions Purchased Editions and 30-day trial Professional, Automation, and Enterprise  

*For customers not on a Standard or Premium Support plan, a free support option is available for registered end users of a licensed supported version of BarTender software (or their authorized Seagull Scientific Partner). There are no guaranteed response times for this free support option. You have access to the Community Support Forum and email/webform access for software activation and license key related issues only.

**Visit Availability and channels for support for further information and consitions on our time targets, support channels and availability.

  Premium Standard Essential
Coverage hours 24/7/365 Business hours Business hours
Free product updates
Knowledge base
Staffed community forum
Email/web-form support
Live phone support  
Live chat support  
Licensing and activation assistance  
Escalation prioritization to senior technicians    
First-response time target** 1 calendar hour 2 business hours  
Weekend and public holiday support    
Guaranteed 1-hour response
time for business critical issues
Eligible products Professional, Automation, Enterprise, and Cloud Purchased Editions and Cloud Cloud only

**Visit Availability and channels for support for further information and conditions on our time targets, support channels and availability.

“BarTender provides peace of mind. Whenever there is an issue, BarTender’s support team always solves it quickly.”


“Printing is mission critical for Zimmer Biomet, and the response time we are experiencing is nothing like we’ve ever seen before.”

 Zimmer Biomet

Frequently asked questions

What will I need when contacting Support?

In order to get support, you will be asked to enter your Product Key Code (PKC) or Support Number. The PKC was emailed when the product was purchased. You can find your support number in BarTender Designer, under Help/About or by clicking here.

How will I be notified that my MSA is about to expire?

We will send a notice to the email associated with the orginal purchase or registering contact. 

My MSA is about to expire, what do I do?

You can find details on how to renew your MSA here

Can I purchase a multi-year MSA?

Yes, you can purchase 1-year or 3-year agreements. Additional discounts are available for plans 3 years or longer. Contact sales here.

My MSA has expired, can I purchase it again?

Yes, you can renew your MSA here.

I’ve never purchased an MSA, can I buy it now?

Yes, you can purchase Maintenance and Support here.

Can I still get Support for BarTender versions that are past End of Support (EOS)?

Yes, there may be options to continue your support. Contact us here.

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