Maintenance and Support
For BarTender Software
GET LIVE SUPPORT, FREE UPDATES and MORE
A BarTender Maintenance and Support Agreement (MSA) protects your business against unexpected disruptions, and enables your software to grow as your business grows.
Live SUPPORT
Get live access to our support experts via email, chat and phone. Premium Support is available to Automation and Enterprise customers.
FREE UPDATES
When an update or new version of BarTender is released, you’ll receive an email notification describing how to update. Update now
Easy UPGRADES
Easily upgrade your software edition or add printers to your current license. Contact your BarTender reseller or start the process with us here.
Fast RENEWALS
We’ll notify you two months before your MSA expires. Contact your BarTender reseller or start the process with us here.
BarTender Support Plans
All BarTender users using a supported version of BarTender qualify for support. We offer several support packages to meet the needs of any business:
| Standard | Premium | |
| Coverage hours | Business hours | 24/7 |
| Knowledge base | • | • |
| Staffed community forum | • | • |
| Email support | • | • |
| Phone support | • | • |
| Chat support | • | • |
| Escalation prioritization to senior technicians | • | |
| First-response time target** | 2 business hours | 1 calendar hour |
| Eligible editions | Purchased Editions and 30-day trial | Professional, Automation, and Enterprise |
*For customers not on a Standard or Premium Support plan, a free support option is available for registered end users of a licensed supported version of BarTender software (or their authorized Seagull Scientific Partner). There are no guaranteed response times for this free support option. You have access to the Community Support Forum and email/webform access for software activation and license key related issues only.
**Visit Availability and channels for support for further information and consitions on our time targets, support channels and availability.
Frequently asked questions
What will I need when contacting Support?
In order to get support, you will be asked to enter your Product Key Code (PKC) or Support Number. The PKC was emailed when the product was purchased. You can find your support number in BarTender Designer, under Help/About or by clicking here.
How will I be notified that my MSA is about to expire?
We will send a notice to the email associated with the orginal purchase or registering contact.
My MSA is about to expire, what do I do?
You can find details on how to renew your MSA here.
Can I purchase a multi-year MSA?
Yes, you can purchase 1-year or 3-year agreements. Additional discounts are available for plans 3 years or longer. Contact sales here.
My MSA has expired, can I purchase it again?
Yes, you can renew your MSA here.
I’ve never purchased an MSA, can I buy it now?
Yes, you can purchase Maintenance and Support here.
Can I still get Support for BarTender versions that are past End of Support (EOS)?
Yes, there may be options to continue your support. Contact us here.
Maintenance and Support for BarTender software
Get live support, free updates, and more
A BarTender Maintenance and Support Agreement (MSA) protects your business against unexpected disruptions, and enables your software to grow as your business grows.
For BarTender® customers with any currently supported BarTender version on Premium Maintenance and Support, Technical Support is available 24x7x365 with a first reply time Service Level Target (SLT) of one (1) calendar hour* for urgent issues, according to the priority level definitions listed below.
Available 24x7x365 support
Emergency Response
Risk mitigation
Get the right level of support for your business needs
Premium Support
Prioritized case handling and support experience that is aligned with your business needs. Premium Support offers a comprehensive set of resources, extended availability, and the fastest response time to service issues with 24x7 support.
Standard Support
Basic business protection that is included with your BarTender license purchase for 1 year. Standard Support enables your organization to avoid or reduce downtime and expedite the value of your investment.