What will I need when contacting Support?
In order to get support, you will be asked to enter your Product Key Code (PKC) or Support Number. The PKC was emailed when the product was purchased. You can find your support number in BarTender Designer, under Help/About or by clicking here.
How will I be notified that my MSA is about to expire?
We will send a notice to the email associated with the orginal purchase or registering contact.
My MSA is about to expire, what do I do?
You can find details on how to renew your MSA here.
Can I purchase a multi-year MSA?
Yes, you can purchase 1-year or 3-year agreements. Additional discounts are available for plans 3 years or longer. Contact sales here.
My MSA has expired, can I purchase it again?
Yes, you can renew your MSA here.
I’ve never purchased an MSA, can I buy it now?
Yes, you can purchase Maintenance and Support here.
Can I still get Support for BarTender versions that are past End of Support (EOS)?
Yes, there may be options to continue your support. Contact us here.