Maintenance and Support

GET LIVE SUPPORT, FREE UPDATES and MORE

A BarTender Maintenance and Support Agreement (MSA) protects your business against unexpected disruptions, and enables your software to grow as your business grows. 

Live SUPPORT

Get live access to our support experts via email, chat and phone.  Premium  Support is available to Automation and Enterprise customers.

FREE UPDATES

When an update or new version of BarTender is released, you’ll receive an email notification describing how to update. Update now

Easy UPGRADES

Easily upgrade your software edition or add printers to your current license. Contact your BarTender reseller or start the process with us here.

Fast RENEWALS 

We’ll notify you two months before your MSA expires. Contact your BarTender reseller or start the process with us here.

Comparing Standard and Premium Support


BarTender Enterprise and Automation customers can also add Premium 365, 24/7 Support, with priority response around the clock and a 2-hour guaranteed initial reply time by contacting us here.

  Standard Premium
Initial response time (urgent/high severity issues) 1 Business day 2 hours
Free version updates
Edition and printer upgrades
Live phone and chat support
BarTender community
Online resources
Priority response  
24/7 access  
Editions supported All Automation and Enterprise

 

BarTender Support Plans


All BarTender users using a supported version of BarTender qualify for support. We offer several support packages to meet the needs of any business:

  Free Standard Premium
Coverage hours Business hours Business hours 24x7
Knowledge base
Staffed community forum
Email support
Phone support  
Chat support  
Escalation prioritization to senior technicians    
First-response time target**   2 business hours 1 calendar hour
Eligible editions All Purchased Editions
30-day trial
Automation and Enterprise

*Available only for issues relating to software activation and license keys.

**Visit Availability and channels for support for further information and consitions on our time targets, support channels and availability.

Frequently asked questions

What will I need when contacting Support?

In order to get support, you will be asked to enter your Product Key Code (PKC) or Support Number. The PKC was emailed when the product was purchased. You can find your support number in BarTender Designer, under Help/About or by clicking here.

How will I be notified that my MSA is about to expire?

We will send a notice to the email associated with the orginal purchase or registering contact. 

My MSA is about to expire, what do I do?

You can find details on how to renew your MSA here

Can I purchase a multi-year MSA?

Yes, you can purchase 1-year or 3-year agreements. Additional discounts are available for plans 3 years or longer. Contact sales here.

My MSA has expired, can I purchase it again?

Yes, you can renew your MSA here.

I’ve never purchased an MSA, can I buy it now?

Yes, you can purchase Maintenance and Support here.

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