Maintenance and Support

BarTender Premium Support

Mission-critical support the way you need it 

When labeling is essential and mission-critical to your business, our industry-leading Premium Support offers 24/7 global coverage, escalation prioritization for any production impacting issues, and personalized assistance with available live chat and support in multiple languages. 


Downtime prevention
Gain access to 24/7 round the world coverage and guaranteed 1-hour first response time for business critical issues to mitigate risks and maximize uptime of your labeling. 

Priority protection 
We prioritize escalating production impacting issues to BarTender senior technicians in your region for quick support resolution. 

Personalized, expert assistance
We provide the industry’s most personalized support. Access live support channels, including phone and chat, in your preferred language around the world. 



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BarTender Support Plans

  Premium Standard Essential
Coverage hours 24/7/365 Business hours Business hours
Free product updates
Knowledge base
Staffed community forum
Email/web-form support
Live phone support  
Live chat support  
Licensing and activation assistance  
Escalation prioritization to senior technicians    
First-response time target** 1 calendar hour 2 business hours  
Weekend and public holiday support    
Guaranteed 1-hour response
time for business critical issues
Eligible products Professional, Automation, Enterprise, and Cloud Purchased Editions and Cloud Cloud only

**Visit Availability and channels for support for further information and conditions on our time targets, support channels and availability.

Let us get back to you

You should hear back today or the next business day.

  Essential Standard Premium
Coverage Hours Business Hours Business Hours 24 x 7
Knowledge Base
Staffed Community Forum
Email/Web Support
Live Phone Support  
Live Chat Support  
Remote Assistance  
Escalation Priortization    
First-response time target 4 Business Hours 2 Business Hours 1 Calendar Hour
Eligible Products

Cloud Essentials

BarTender Software
Cloud Automation

BarTender Software
Cloud Automation



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