BarTender Premium Support

BarTender Premium Support is an add-on to a current and active standard maintenance and support package. Premium support includes everything that comes with standard support, with the key difference of coverage hours and response service levels. With mission-critical environments, get the help and support you need with complete 24x7 coverage 365 days a year.



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Global Priority Coverage

With offices and teams across the world, premium support provides full access to our worldwide BarTender support team to address any concerns, issues, or questions you have. Access our support team 24/7 and have peace of mind knowing that you're covered at all times of the day. Skip the support queue and receive the highest priority for resolving your BarTender issues. Receive a response to your support ticket within 1 calendar hour to troubleshoot and get your labeling operations back up to speed.



Support Tiers and Coverage

  Essential Standard Premium
Coverage Hours Business Hours Business Hours 24 x 7
Knowledge Base
Staffed Community Forum
Email/Web Support
Live Phone Support  
Live Chat Support  
Remote Assistance  
Escalation Priortization    
First-response time target 4 Business Hours 2 Business Hours 1 Calendar Hour
Eligible Products

Cloud Essentials

BarTender Software
Cloud Automation

BarTender Software
Cloud Automation



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Premium Support

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Standard Support Includes:

  • Activation and licensing assistance
  • Installation and configuration 
  • Issue diagnosis and support
  • Post-sales support on capabilities and features

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