Product Lifecycle Policy

Technical support for a version of BarTender is available for four years after the next version is released

When a major version of BarTender is released (such as BarTender 2016), the "End of Support" countdown for the previous version (such as 10.1) begins. You will have another four years in which to receive technical support. After that, you can only get support by updating to a newer version of BarTender.

Stay informed: register your software. To receive notifications about new releases and end of support dates, provide a proper email address when you register your copy of BarTender.

At this time, the oldest version of BarTender that is still supported is 10.1.


End of Sales and End of Support Dates

BarTender Version

End of Sales Date*

End of Support Date

7.7x and older

May 1, 2010

May 1, 2010

8.0 - 8.01

December 1, 2010

December 1, 2012

9.0 - 9.1

July 1, 2012

July 1, 2014

9.2

September 1, 2012

September 1, 2014

9.3

May 1, 2013

May 1, 2015

9.4

June 1, 2014

June 1, 2016

10.0

October 1, 2015

October 1, 2017

10.1

November 1, 2017

November 1, 2019


* When a version of BarTender is no longer available for general sale, we will continue to support sales of older versions of additional Enterprise Automation and Automation licenses in a limited fashion:

  • We will sell only to end users in certified environments who are unable to update their software to a newer version.
  • Sales of back-level product are limited by the above End-of-Sales date. After this date, all sales of this version of BarTender cease.
More Information

Online "Self-Service" Support
WebHelp
Support Center / FAQ
Training & Videos
User Forum
Service Releases

Phone, Email and Chat Support

Register BarTender

Upgrade BarTender

Get Printer Drivers