BarTender 9.01 Replaces Version 9.0
Download of Version 9.01 Recommended
As a reseller of BarTender, we wanted you to know that BarTender 9.01 began shipping on October 1, 2008. This is also available as a free, downloadable service release for all users of BarTender 9.0.
BarTender 9.0 was our largest release in more than 10 years and it was certainly our most heavily-tested release ever. Only a few problems were reported from the field during a very large product roll-out and most were minor. Unfortunately, one issue concerned us enough that caution favored our issuing this service release. Please visit our BarTender 9.0 Service Release web page for a detailed explanation of the main problem that was found:
We are recommending that all users of BarTender 9.0 download and install this free update.
Existing Product Key Codes Still Valid
Fortunately, our product activation system is nicely set up to facilitate an easy transition of BarTender 9.0 users to version 9.01. You shouldn't have to do a thing!
As of Monday, September 29th, 2008 at approximately 10:00PM (Pacific Time – USA), our activation server was configured to deny activation of BarTender 9.0. Instead, a message displays within each user's BarTender Installer program directing them to our download page for the service release. (The 16-character Product Key Code included with the customer's original purchase of BarTender 9.0 is still valid.)
Our Communication Efforts
The problem with 9.0 was detected while about 85% of our initial roll-out had not yet been installed. These customers will all see our update message when they go to activate their existing software.
Of the customers that had already activated BarTender 9.0, approximately half have also already registered their BarTender software, including supplying e-mail addresses. We will transmit a more concise version of this "Service Bulletin" advising these customers of the service release and we will continue to keep a look out for any additional 9.0 registrations that trickle in.
If you have any users that you think may have activated but not yet registered BarTender 9.0, you may wish to forward this e-mail to them. Alternatively, as long as they register, we can advise them of the update for you.
Thank You for Your Help!
We fully realize that many companies do not bother to distribute announcements such as this. That said, we believe that direct communication is always best for our customers in the long run. We appreciate your support and understanding in this matter and we apologize for any possible inconvenience to you or your users.