Asia-Pacific Offices Now in Full Operation;
Now Providing Sales, Shipping and Support

As we have for many years, Seagull Scientific continues to sell the majority of its software through distributors and resellers. In the Asia-Pacific region, this had been somewhat complicated by the fact that we did not for some time have our own facilities there. Accordingly, we shipped product and provided tech support to our Asia resellers from within the USA, so we were not always able to assist them immediately or provide tech support to their end users as easily.

Unfortunately, this approach only works to a point. For example, what happens when a reseller's "big sale" finally comes through but he or she doesn't have a sufficient stock of product? What if a reseller doesn't know the answer to a customer's question and wants to talk to us right away, or wants to train some new staff members? What if a customer has an emergency question and the reseller isn't available? Clearly there will be situations when a large time zone change and physical distance between our USA Headquarters and customers can create business obstacles.

With all this in mind, in the summer of 2003, we opened a full-service branch office in Taipei, Taiwan, as well as a sales office in Japan. The Taiwan office handles presales calls, stocks brochures, manufactures software, ships product daily (including drop-shipping to end-users on request), and provides free technical support. The office includes Japanese, Chinese and English-language speaking capabilities.

The sales office in Japan supports presales questions and on-site reseller training. (Tech support for Japanese customers is handled by our Japanese speakers in the Taiwan office).

For full details on our world-wide office locations, phone numbers and e-mail addresses, please visit our "Contacts" web page:

    www.seagullscientific.com/aspx/contact_us.aspx.