Seagull Extends American Technical
Support Hours to 6AM - 6PM

As Seagull and Seagull's customer base continue to grow, we've continually strived to maintain a friendly and supportive customer service environment. Thorough training helps, but it still takes enough people to get to the questions. That's why we've carefully grown our support staff to keep pace with our growing sales volume. Accordingly, even during our highest peak load times, when our technicians are often tied up on the phones, we are usually able to return calls within a half-hour. Now we've taken another step in the direction of even better customer service by expanding our support hours to 6AM through 6PM (USA Pacific time). Peak times can vary on any given day, but if you call before 9AM or after 3PM, your chances of getting a "live" technician on your first try are outstanding. Also, as in the past, anytime the question is not of immediate urgency, you can always use e-mail, which is usually responded to within 24 hours.

Combined with the 9 hours of tech support in our Madrid office (and 1 hour of overlap due to the time zone difference), Seagull is open for 18 hours of tech support each day. Note that our USA and European technicians pull their e-mail inquiries from a common e-mail "bucket," so your off-hours inquiries may sometimes be answered before your next work day.

Oh yeah... whether by phone, fax or email, tech support is still free!