Technical Support

We are proud of all the "thank you" letters and e-mails we get about our very high-quality Technical Support. It means that our hard work is paying off! Our "secret" is just common sense:

We hire enough technicians to do the job well and then we thoroughly train them.

Explore the page below to learn more about our

Technical Support Resources and Requirements

Online Resources

The help you need may already be available in one of our convenient and easy-to-use online technical resources:

  • WebHelp - The help system for BarTender 10.1 is available online (currently English only).
  • FAQ - Click here for answers to the most frequently-asked Technical Support questions.
  • Training Videos - Our animated training videos take you step-by-step through the most important concepts and procedures users ask about after installing new software.
  • Forum - Visit our user forum to discuss problems and solutions to any Seagull software issue.
  • Other Training Options - Click here to learn about webinars, on-site training, and other training options.

Registering Your Software

You must register your copy of BarTender to receive Technical Support.

Other Required Information

Prior to contacting us, please be sure you have all other information required to receive technical support.

Free Support for BarTender

Having software this reliable and easy to learn means we can afford to provide free technical support. Eventually, however, you must upgrade your copy of BarTender in order to maintain your eligibility. To learn more, please read our Product Lifecycle Policy.

About Support for Printer Drivers with Other Software

Because Drivers by Seagull are true Windows printer drivers, they can be used with all true Windows programs. However, as our drivers are downloadable for free, we can only afford to directly support their use with BarTender. Fortunately, this includes use with our free, downloadable Trial Edition of BarTender. (Once you get your drivers working with any version of BarTender, the drivers should work with your other software as well.)

Important Service Bulletins

Please click here for a full list of BarTender Service Releases, including urgent updates.

Worldwide Tech Support Schedule

Four International Offices Combine for
24-Hour Tech Support (each business day)

We provide technical support by phone, fax and e-mail from four facilities world-wide on each of the 5 business days of the week. Usually, you will contact the office closest to you. However, if you encounter a critical issue after hours, there is almost always another office that is open and can assist you.

See Contact Information (below) for more details.

Offices
USA 12A           6A           12P           6P          
(Bellevue)                                                
Europe 9A     12P           6P           12A           6A    
(Madrid)                                                
Asia Pacific 4P 5P             12A           6A     9A     12P     3P
(Taipei)                                                
Japan 5P 6P           12A           6A     9A     12P       4P
(Tokyo)                                                

(The above table shows the "Standard" times in effect from approximately November to March. When daylight savings time (DST, or summer time) is in effect in the Seagull offices that use it (USA and Spain), the support schedule in those countries will shift to the left by one hour relative to the other offices in the above table. However, the local times of operation do not change.)

Technical Support Contact Information

English-Language Chat Support
Availabile 8:00 a.m. - 2:00 p.m. Pacific Time

Corporate Headquarters (Bellevue, WA - USA)
Support Hours: 6:00 a.m. - 6:00 p.m. Pacific Time

By Phone: 1 425 641 1408
By E-mail: techsupport@seagullscientific.com
By Fax: 425 641 1599 ("Attn: Tech Support")

European Headquarters (Madrid - Spain)
Support Hours: 9:00 a.m. - 6:00 p.m. CET

By Phone: +34 91 435 55 45
By E-mail: eurotech@seagullscientific.com
By Fax: +34 91 578 05 06 ("Attn: Tech Support")

Asia-Pacific Headquarters (Taipei - Taiwan R.O.C.)
Support Hours: 9:00 a.m. - 5:00 p.m. (UTC/GMT +8 hours)

By Phone: +886 2 3765 2440
By E-mail: asiatech@seagullscientific.com
By Fax: +886 2 3765 2467 ("Attn: Tech Support")

Japan Branch Office (Tokyo - Japan)
Support Hours: 9:00 a.m. - 5:00 p.m. (UTC/GMT +9 hours)

By Phone: +81 3 5847 5780
By E-mail: japantech@seagullscientific.com
By Fax: +81 3 5847 5781 ("Attn: Tech Support")